Frequently Asked Questions About Goldbet
Questions And Answers About Play Bonus And Account Use At Goldbet
This FAQ offers detailed information about using Play Bonus at Goldbet, including where and how you play bonuses, handling winnings and withdrawals, minimum wagering requirements and technical restrictions. These answers help you navigate the Goldbet platform effectively, an online casino operating under the official Italian ADM remote-gambling concession GAD 16009. This gives you insight into the terms and features that apply to Dutch players.
I Don't Understand How And Where To Play My Play Bonus. What Should I Do?
You play your Play Bonus at Goldbet via the 'Bonus' section in your personal account. There you find a list of available bonuses. On the awarded Play Bonus, click the yellow 'Gioca' (Play) button. A list of slots then opens on which you can use the bonus. Choose a slot and select the 'Play Bonus' balance within the game. Deselect 'Soldi veri / Real Bonus'. If the Play Bonus option does not appear for the chosen slot, cancel and try another slot from the list shown.
I Was Playing A Slot With My Play Bonus And Won, But When I Left The Winnings Weren't Credited To My Bonus Balance. Why?
If you win while playing with the Play Bonus and that winning is not reflected in your bonus balance after leaving the game, it can mean a Real Bonus has been unlocked. So check in the 'Bonus' section of your profile whether a new slot bonus has been assigned with the type 'Real'. Winnings from the Play Bonus are in fact not directly credited as Play Bonus, but may be converted into a separate Real Bonus.
Why Can't I Withdraw What I Won With The Play Bonus?
Winnings resulting from a Play Bonus are not directly withdrawable. The Play Bonus is meant to unlock a Real Bonus. For that reason, the winnings must first be wagered, which fills the progress bar (wagering). Once this bar reaches 100%, the Real Bonus becomes available. Only winnings achieved with that Real Bonus may be withdrawn.
Even Though I Have Play Bonus Balance Available, I Get An Error Message About The Minimum Amount That Stops Me From Playing. Why?
An error message about a minimum stake can occur if several Play Bonuses are active on your account and the oldest bonus still has a small remaining amount lower than the minimum stake of the selected game. Play Bonuses cannot be combined. To use a higher Play Bonus, you must remove the old bonus with the unusable remaining balance. You do this in the bonus section by finding the old bonus and clicking 'Rimuovi' (Remove).
Even Though I've Wagered The Play Bonus A Lot, Why Does The Wagering Bar Percentage Rise Little Or Not At All?
The progress of the wagering bar for Play Bonus depends on the contribution percentage of the specific slot you are playing. For most games, 75% of every euro wagered counts toward progress. Some games, however, contribute less, for example 1%, 10%, 25% or 50%. This means even a lot of play on certain slots can make the progress bar rise only slowly or barely at all.
I Completed The Wagering, But I Was Given A Real Bonus Lower Than What I Should Have Received. Why?
If you've completed the wagering and receive a Real Bonus lower than expected, that is because the Play balance is only converted to Real Bonus after you leave the game. The amount of Real Bonus paid out is limited by both the bonus's maximum amount and the balance at the end of the session. For example: with a Play Bonus of €50 and a maximum conversion of 100%, a session win of €500 is replaced by €50 Real Bonus. If the end balance is only €10, you receive €10 Real Bonus.
I Can't Find The Button To Play The Play Bonus In The Sport APP. Why?
The Play Bonus cannot be played via Goldbet's Sport app. The available ways to use the Play Bonus are via the website on PC, the mobile website and the Casino app. So the absence of a way to play it in the Sport app is normal and does not mean you don't have the bonus.
